The deal,
in full.

These terms are between Bloom Coffee OS (“Bloom”, “we”) and the business that has an account with us (“you”). They take effect when you first use the service and continue while your account is open.

If you signed a separate written agreement with us, that agreement wins wherever the two disagree.

Bloom is a management system for coffee shops: point of sale, kitchen display, inventory, staff scheduling, reporting, and QR ordering for your customers. You get access for your shop and your staff, for as long as your subscription is current.

We may add, change or retire individual features. If we remove something you depend on, we will tell you before we do it, not after.

• You are responsible for what happens under your account, including everything your staff do with it.
• Give each person their own login. Shared accounts destroy the audit trail, which is the thing that tells you who voided the bill.
• Keep credentials secret, and tell us promptly if you think an account has been compromised.
• You confirm you have the right to put your staff’s and customers’ data into the system, and that you have told them you are doing it.
• If you enable face recognition, you are responsible for collecting each staff member’s explicit consent first.

Fees

As quoted to you in writing before you started. We do not publish a price list on this site; what you were quoted is what applies.

Billing

In advance for each period, in Tunisian dinar unless agreed otherwise.

Price changes

We can change pricing for a future period with at least 30 days' written notice. It never applies to a period you have already paid for. If you do not accept the new price, you can end the agreement before it takes effect.

Late payment

If an invoice is significantly overdue we may suspend access after warning you first. We do not delete data because of an unpaid invoice.

Customer payments

Your customers pay you directly, in person. Bloom does not process card payments, does not hold your money, and takes no commission on your sales.

Your data is yours

Your menu, orders, customers, staff records, stock and reports belong to you. We claim no ownership of them and we do not sell them, share them, or use them to train anything.

Our software is ours

The Bloom platform, its name and its design remain ours. You get the right to use it, not to own it.

What we may do with it

Only what is needed to run the service for you, plus aggregate statistics that cannot identify you or any individual.

Getting it out

You can export your data at any time while your account is open, without asking us and without a fee.

Do not:

• Try to break into parts of the system that are not yours, or probe another shop’s data.
• Copy, resell or rent access to the platform to someone else.
• Reverse engineer it, except where the law says you may.
• Use it to send messages people did not ask for, or for anything illegal.
• Deliberately overload it, or use it in a way that degrades the service for other shops.

Security research is different from an attack, and we treat it that way — the rules for it are on the security page.

We work to keep Bloom available and we monitor it, but we do not offer a contractual uptime guarantee unless one is written into a separate agreement with you.

We schedule maintenance outside Tunisian trading hours where we can, and warn you in advance for anything that will interrupt service.

Bloom records and routes what your business does; it does not run your business. We are not responsible for the quality or safety of the food and drink you serve, for what your staff enter into the system, for your tax and accounting obligations, or for your own hardware, network or internet connection.

The service is provided as it is. We do not warrant that it will be free of faults or that it fits a particular purpose you have in mind but have not told us about.

Neither side is liable to the other for indirect or consequential loss — lost profit, lost custom, lost goodwill.

Our total liability to you in any twelve-month period is limited to the fees you paid us in the twelve months before the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

You can leave

At any time, with 30 days' notice. We do not run a cancellation obstacle course.

We can end it

With 30 days' notice, or immediately for serious breach — non-payment after warning, or using the system to attack it or to break the law.

Refunds

If we end it without cause, we refund the unused part of what you have paid.

Your data afterwards

Export it during the 30 days after the account closes. After that we delete it, and backups age out within a further 30 days.

We can update these terms. For a material change we give at least 30 days' notice to account holders directly — not just by editing this page. If you do not accept the change, you can end the agreement before it takes effect.

These terms are governed by the laws of the Republic of Tunisia, and the courts of Tunis have jurisdiction over any dispute.

Before going to court, please talk to us. Almost everything is a misunderstanding that a conversation on WhatsApp at +216 20 114 798 resolves faster and more cheaply than a lawyer will.

Related: privacy policy, security, compliance.